I am REALLY concerned about blowback. I purchased a gaming/ streaming PC as a content creator ( RTX 2070 super is the best I could afford) and I baught it mainly becuas ea year of "free creative cloud" was a great offer. Though the cost obviously translated to the PC. When I activated the code It informed me it needed my payment info. Now, I did NOT put in my 411, and I am being told even if I cancel I will be charged for the YEAR? How? you never had rights to my money Adobe ( not you. I understand you are part of we.) And a BIG problem Inhave is the customer support, 2 prior cases with their customer support. ! actually found the year sub code was full year paid Though the plan was " year subscription, paid monthly" and told me to "not worry" I would continue to get the "payment issue,resolve immediatly" notification, but it will not cancel.Now, customer service tells me that comment is not available in either case files, How do I look at them? He would not directly answer this question. ( I did copy and screen shoot the case in question, though now have no access to those pics ( damn the luck!)
If YOU HAVE 1 BACKUP, YOU HAVE 0 BACKUPS!
(Title Edited by Moderator. Branched from a different conversation)
Mthrandyr559, I am sorry you are encountering problems canceling your prepaid membership, which was included in your computer purchase. I am showing that case ADB-16928827-Q3S2 is currently open and awaiting your response. Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update the support case regarding your concerns.
I am showing that the membership, that was started on 11/20/2020 has been canceled.
I am frustrated, & looking through the community for some hope. I saw this post and your helpful reply. I suppose I should have started my own post. Thank you for your interest in informing me so quickly.