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PROBLEMAS DE VALIDACION

New Here ,
Aug 15, 2020

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Adobe me dice que a terminado miperiodo de prueba, cuando yo compre el paqete y tengo mi cuenta al dia.Como lo soluciono. Donde tengo que dirijirme por favor. Gracias

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Download and install, Problem or error

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PROBLEMAS DE VALIDACION

New Here ,
Aug 15, 2020

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Adobe me dice que a terminado miperiodo de prueba, cuando yo compre el paqete y tengo mi cuenta al dia.Como lo soluciono. Donde tengo que dirijirme por favor. Gracias

Topics

Download and install, Problem or error

Views

26

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Aug 15, 2020 0
Adobe Employee ,
Aug 24, 2020

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Hi there, 

We're sorry for the trouble you are facing. 

Please get in touch with our support team for help. Use this link- https://helpx.adobe.com/contact.html

 

Thanks 

Kanika 

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Aug 24, 2020 0
Most Valuable Participant ,
Aug 24, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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Aug 24, 2020 0