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Problems with my monthly subscription

New Here ,
Feb 07, 2020

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Hi ! I got two problems with my monthly subscription. See...I was paying $29.99 per month for my creative cloud account and suddeny changed to $52.99,  was I paying 29.99 for a certain time ?And my other problem is that everytime  I have to pay, it says that there is a problem of payment detail, I pay with paypal, I don't know if it´s a paypal problem or adobe and I try to contact with adobe and it´s says "We are sorry. We are closed. Visit us again Monday to Friday from 09:00 to 21:30 CET" ....happens any hour of the day , from monday to Friday. 

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Account management, Billing, Creative Cloud

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Problems with my monthly subscription

New Here ,
Feb 07, 2020

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Hi ! I got two problems with my monthly subscription. See...I was paying $29.99 per month for my creative cloud account and suddeny changed to $52.99,  was I paying 29.99 for a certain time ?And my other problem is that everytime  I have to pay, it says that there is a problem of payment detail, I pay with paypal, I don't know if it´s a paypal problem or adobe and I try to contact with adobe and it´s says "We are sorry. We are closed. Visit us again Monday to Friday from 09:00 to 21:30 CET" ....happens any hour of the day , from monday to Friday. 

Topics

Account management, Billing, Creative Cloud

Views

116

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Feb 07, 2020 0
Most Valuable Participant ,
Feb 07, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Feb 07, 2020 0
Adobe Community Professional ,
Feb 07, 2020

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Log-in to your Adobe account and verify that payment details are current and accurate.

https://account.adobe.com/plans

Scroll down to Contact Adobe on the same page. 

Online chat is much quicker than phone support.

 

 

Nancy O'Shea, ACP
Alt-Web.com

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