Highlighted

Processing after paying the transfer contact slip

New Here ,
Dec 29, 2019

Copy link to clipboard

Copied

I just paid the invoice sent from Adobe.

But,How do I connect to my account?

I cannot install paid products.

I don't know the serial number.

There was no serial number on the bill.

I paid for my student account.
I paid from a convenience store.

Please help me(ToT)...

Topics

Account management, Activation, Billing, Creative Cloud, Installation, New user

Views

139

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Processing after paying the transfer contact slip

New Here ,
Dec 29, 2019

Copy link to clipboard

Copied

I just paid the invoice sent from Adobe.

But,How do I connect to my account?

I cannot install paid products.

I don't know the serial number.

There was no serial number on the bill.

I paid for my student account.
I paid from a convenience store.

Please help me(ToT)...

Topics

Account management, Activation, Billing, Creative Cloud, Installation, New user

Views

140

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Dec 30, 2019

Copy link to clipboard

Copied

What exact product did you pay for? Most products today have no serial number.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Dec 30, 2019

Copy link to clipboard

Copied

No serial numbers anymore. you download the program or programs you subscribed to using the Adobe Creative Cloud Desktop app and Sign in with the Adobe ID you used to purchase the subscription

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Dec 30, 2019

Copy link to clipboard

Copied

 
Thank you for answering.
However, I cannot download from AdobeCc.
The button to buy is displayed. .
 
 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Dec 30, 2019

Copy link to clipboard

Copied

See if this information helps, since you apparently purchased from a third-party reseller and not directly from the Adobe Store:

 

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

If you did buy directly from Adobe, try the following:

  1. Log in to your Adobe account at https://account.adobe.com/products
  2. Click Order History. Links to the purchases you made from Adobe are displayed on the right.
  3. Click the link for the order for the product you want to download. A link to Downloads and serial numbers is displayed.
  4. Click the Downloads and serial numbers link to download the files and obtain the serial number for the product.

 

If you're still having issues, you'll need to talk to customer support. This is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues, or issues with downloading or installing old, unsupported versions of Adobe software. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: .

https://helpx.adobe.com/contact/support.html.

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. .

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jan 06, 2020

Copy link to clipboard

Copied

昨日、ようやく支払い確認が行われました。私は製品を冬休暇中に使いたかったので、遅すぎます。

どこにクレームを言えば良いのかもわかりません。

 

とりあえずこの質問はクローズさせて頂きます。

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...