Click Order History. Links to the purchases you made from Adobe are displayed on the right.
Click the link for the order for the product you want to download. A link to Downloads and serial numbers is displayed.
Click the Downloads and serial numbers link to download the files and obtain the serial number for the product.
If you're still having issues, you'll need to talk to customer support. This is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues, or issues with downloading or installing old, unsupported versions of Adobe software. Support for those issues requires an Adobe employee.
Click the following to contact Adobe customer support staff for help: .