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Program is TEST after an update

New Here ,
May 15, 2020

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My ongoing prenumeration on Photoshop disappeared after an update, and is now just a testversion for 7 days??! Money was withdrawn from my account just days ago. What to do??.

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Billing, Creative Cloud, Installation

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Program is TEST after an update

New Here ,
May 15, 2020

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My ongoing prenumeration on Photoshop disappeared after an update, and is now just a testversion for 7 days??! Money was withdrawn from my account just days ago. What to do??.

Topics

Billing, Creative Cloud, Installation

Views

605

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Most Valuable Participant ,
May 15, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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agnetaf LATEST
New Here ,
May 16, 2020

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Thank you, but no success, unfortunately...

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