Highlighted

PS Acct as recurring , yet now shown as TRIAL ended & BUY

New Here ,
Aug 24, 2020

Copy link to clipboard

Copied

PS Acct Recurring  & active yet now it shows trial Ended BUY

 

I have a regular Recurring Acct of $ 10/66 for the last few years . Last Deduction was made on 08/20/20

But all of a sudden now the Adobe Creative Cloud says Trial Period Ended & Buy.

Can somebody please HELP to resolve my Problem

THANKS

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Problem or error

Views

29

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

PS Acct as recurring , yet now shown as TRIAL ended & BUY

New Here ,
Aug 24, 2020

Copy link to clipboard

Copied

PS Acct Recurring  & active yet now it shows trial Ended BUY

 

I have a regular Recurring Acct of $ 10/66 for the last few years . Last Deduction was made on 08/20/20

But all of a sudden now the Adobe Creative Cloud says Trial Period Ended & Buy.

Can somebody please HELP to resolve my Problem

THANKS

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Problem or error

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 24, 2020

Copy link to clipboard

Copied

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 25, 2020

Copy link to clipboard

Copied

 

Manan Joshi

How can I ever thank you. I appreciate your swift response.

Nothing else worked EXCEPT the suggestion SIGN OUT & SIGN IN again. 

All my applications incl PS got activated & working.

It was an agony for me for the last about 2 weeks.You helped & solved.

Thanks so much.

Regards 

Farooq AK

=================================================

Original Query & Answer are give below

QUESTION

PS Acct Recurring  & active yet now it shows trial Ended BUY

 

I have a regular Recurring Acct of $ 10/66 for the last few years . Last Deduction was made on 08/20/20

But all of a sudden now the Adobe Creative Cloud says Trial Period Ended & Buy.

Can somebody please HELP to resolve my Problem

THANKS

 

ANSWER

Manan Joshi just posted in a community you follow.

Aug 24, 2020 11:54 AM in Account, Payment, & Plan

Re: PS Acct as recurring , yet now shown as TRIAL ended & BUY

 

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Aug 25, 2020

Copy link to clipboard

Copied

Hi Farooq,

I am glad to know that you were able to resolve the issue. I appreciate you posting the update, but there is no need to create a new post for the same you can add your update to the original post and also mark the comment which helped you as correct. I will merge this post to the original one.

-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...