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Purchased plan not showing up

New Here ,
Sep 20, 2019

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Hello,

 

I purchased an annual prepaid plan back in Febraury 2019. For about a month now it has said I haven't had a plan at all. I recently called adobe support for help, but nothing was done. My account is attached to my school email and I'm thinking that is why. Any help would be greatly appreciated as I am very frustrated. 

 

Thank you

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Account management, Creative Cloud

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Purchased plan not showing up

New Here ,
Sep 20, 2019

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Hello,

 

I purchased an annual prepaid plan back in Febraury 2019. For about a month now it has said I haven't had a plan at all. I recently called adobe support for help, but nothing was done. My account is attached to my school email and I'm thinking that is why. Any help would be greatly appreciated as I am very frustrated. 

 

Thank you

Topics

Account management, Creative Cloud

Views

283

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Sep 20, 2019

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This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-You are going to have to have Adobe support help


Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Anish*C LATEST
Adobe Employee ,
Sep 24, 2019

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Hi there,

 

Your subscription for Creative Cloud all apps is purchased under your school .edu email address. Please login here https://account.adobe.com/ to view your account.

 

^Ani

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