Purchasing a subscription to CC - system failure

New Here ,
Nov 30, 2020

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I have spoken to over 12 reps/specialists/chat folks with Adobe. I have been courteous and clear on what I need to purchase. The reps constantly transfer me when they claim my bank information must be wrong. The bank called Adobe, and they still would not take my order. I am so confused as to why they will not let me make my prepaid purchase! I've tried 3 different cards.. and order support tried my card as well with no success. I cant find anyone else to call, so I am posting here out of frustration. Someone please help me!

Hannah

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Adobe Community Professional ,
Dec 01, 2020

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Hi Hannah,

 

I appreciate that these issues can be troublesome to resolve.

If you have dire need of the software you could always use the free trial while getting

you payment sorted.

( as long as you haven/t used the trial before. You get just one trial )

 

https://www.adobe.com/sea/creativecloud/start-with-free-creativecloud.html

 

Hope this helps.

Best regards, Euan.

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