Hi there! I've been trying to get a hold of customer service for a while now, via chat or call, but no one gets back to me. My main issue is that a few months ago I bought the creative suites app for $22.30 and also illustrator alone for like $21. I purchased these using the monthly plan. So, I cancelled the illustrator package and got refunded for that. However when I tried cancelling the creative suites (2 different times) before it was supposed to renew, I keep getting charged weeks later, despite my account saying I have no plans at all and just the free membership, and I have email confirmation that both plans were canceled. Help?