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New Here ,
Jan 06, 2020

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Bonjour,

 

Cela fait des mois que je tente de résilier mon abonnement Adobe Acrobat DC mais impossible d'avoir accès au bouton d'annulation de l'abonnement ou de contacter qui que ce soit,

 

Je perds des mois et des mois d'abonnement sans utilisation et il m'est impossible d'avoir quelcoque recours, est-ce que quelqu'un peut m'aider?

 

Disponible pour entretien avec quelconque interlocuteur français ou anglophone

__________________

 

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Account management, Billing

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Résiliation

New Here ,
Jan 06, 2020

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Bonjour,

 

Cela fait des mois que je tente de résilier mon abonnement Adobe Acrobat DC mais impossible d'avoir accès au bouton d'annulation de l'abonnement ou de contacter qui que ce soit,

 

Je perds des mois et des mois d'abonnement sans utilisation et il m'est impossible d'avoir quelcoque recours, est-ce que quelqu'un peut m'aider?

 

Disponible pour entretien avec quelconque interlocuteur français ou anglophone

__________________

 

Topics

Account management, Billing

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 06, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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Most Valuable Participant ,
Jan 06, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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