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Re-Activating a cancelled account

New Here ,
Jun 27, 2020

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My old payment method expired and I missed the notifications to update the card.  

I couldn't access the account anymore, so I signed up for a new account.  Once I'd signed up for the new account, my old account popped back up.  I updated the payment info on the old account that I preferred, then de-activated the new account intending to cancel it.  

Now my old account with the updated payment info isn't showing up, and I can't get into the new account to properly cancel it.  

What should be my next move?

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Account management, Billing

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Re-Activating a cancelled account

New Here ,
Jun 27, 2020

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My old payment method expired and I missed the notifications to update the card.  

I couldn't access the account anymore, so I signed up for a new account.  Once I'd signed up for the new account, my old account popped back up.  I updated the payment info on the old account that I preferred, then de-activated the new account intending to cancel it.  

Now my old account with the updated payment info isn't showing up, and I can't get into the new account to properly cancel it.  

What should be my next move?

TOPICS
Account management, Billing

Views

48

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 27, 2020 0
Most Valuable Participant ,
Jun 27, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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Jun 27, 2020 1
Adobe Community Professional ,
Jun 27, 2020

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Although we here can't help with account problems something in your post doesn't sound correct.

An Adobe account is based on a email address and a password. 

You can't have 2 different Adobe accounts, Adobe IDs, using the same email address. You also can't sign in with one Adobe ID and see some other Adobe ID account settings or subscription plans.

 

Once sign into the Adobe website, adobe.com, using the proper email address and password you purchased a subscription with you can go to Manage Account and check the status of the subscription you bought.

 

I would think updating your payment method would reinstate your account. 

But as above you need to contact Adobe Directly.

 

 

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Jun 27, 2020 1