Re: Contact Support via Email: Dissatisfied with Customer Support & Membership

LEGEND ,
Nov 18, 2016 Nov 18, 2016

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There is no email address for customer complaints.  I think there is some form of twitter or facebook or what such available for publicizing grievances but I do not have the specifics of it.  Try searching these forums for it.

Adobe does not hide that subscriptions automatically renew, they do not seek your approval to do so.  If you read the EULA you will see the detail of that, but even without reading that it is explained in their pre-sales literature.  It is up to you to keep track of your subscription and end it when you intend.

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New Here ,
Nov 29, 2017 Nov 29, 2017

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All right, I'll bite - how do O end my subscription if I can't email? I don't intend to end my subscription, I'm asking because I want to email my support query; I'm not interested in hanging on the phone or computer to find out WHY CC NO LONGER OFFERS A CS6 UPDATE.

Thanks

Dan Yeager

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Adobe Community Professional ,
Nov 29, 2017 Nov 29, 2017

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To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

CS6 is over 4 years old and is no longer updated... if you think your CS6 needs an update,  start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

If what you are asking about is using the Cloud to install CS6...

previous versions https://forums.adobe.com/thread/2389056 see reply #3

-and even more on previous versions https://forums.adobe.com/thread/2409527 see reply #1

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New Here ,
Dec 02, 2017 Dec 02, 2017

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John, thanks very much for taking the time to send me those links. I'm a

belt and suspenders kind of guy, and I like, while hoping I never really

NEED, having CS6 permanently on my computer, to use it if I ever need to be

offline for an extended period.

I also have other raw image processors installed; I shoot a lot of

infrared, and alternate software can produce interesting variations.

Thanks again, John

Dan

On Wed, Nov 29, 2017 at 10:33 AM, John T Smith <forums_noreply@adobe.com>

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