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Re: How can we change a monthly payment membership to an annual payment membership.

Explorer ,
Dec 08, 2016

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I don't see a way to change my account also. I only can edit my payment but I do not have an option to switch to annual pre-paid plan which is preferable for me vs monthly payment.

I only have Edit Address | Edit payment info | View transaction history

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1 Correct Answer

Adobe Community Professional , Dec 08, 2016
Barb Binder Adobe Community Professional , Dec 08, 2016

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Adobe Employee ,
Dec 08, 2016

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Branched as a new discussion and moving to Adobe Creative Cloud

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Adobe Community Professional ,
Dec 08, 2016

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ekh00 AUTHOR
Explorer ,
Dec 08, 2016

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Like I posted above, this does not work for me - I do no have a change or modify plan option.

I have:

Annual plan, monthly payment
Renewal Date: 12/19/2016
Note: The price of your plan may change at your next renewal.

 

Edit Address |  Edit Payment Info  |  View Transaction History

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Adobe Community Professional ,
Dec 08, 2016

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I think you will need to contact Adobe then for help:

Contact Customer Care

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New Here ,
Jan 12, 2021

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I have the same problem as well and your links don't help

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New Here ,
Oct 23, 2017

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I want to change my monthly payment plan to annual payment plan. But i can't change it. Could you pls help?

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Adobe Community Professional ,
Oct 24, 2017

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Kindly address all billing inquiries here: Contact Customer Care

The Community Forums are moderated by other users like you. You need to reach out to Adobe using the link above.

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New Here ,
Mar 14, 2018

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I am having the same problem also.

Waiting for chat response is proving to be a glacial process.

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New Here ,
Jun 11, 2019

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I dont understand why we can't change the plan ourselves. It does not make sense to contact customer care to change the billing process.

This question has not been answered. "Contact Customer Care" is not an acceptable answer just a deflection. Based on that all the questions would be answered with "contact customer care".

It doesn't make any sense to not be able for an user to change the billing method.

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