I want to raise an official complaint

[ScarlettR7]

I have phone up twice and been left hanging or hung up before resolution.  No case number issued. Worst customer service I have experienced.

[Jeff A Wright · Accepted solution]

Scarlett, I am sorry, but I am showing that you had three recent support cases with case ADB-18514882-R3X9 currently open pending the refund request.  You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to be kept up to date regarding your recent support cases. If no cases are listed, then use a different computer or browser to access the recent support cases.