Hi, I wanted to tell you that I have been receiving emails from Adobe for some time from what seems to be someone different than myself. I contacted Adobe and they did not respond. My username is AndalusianAnne, but perhaps you have the same one. Somehow they got our email addresses mixed up. I don't know why you are cancelling, but maybe you have not gotten their emails. You might want to check with them and see if you can find out what the problem is. Thanks
*Anne Brooks* [email address removed in compliance with community standards]
I branched this to a new discussion because the original poster was successful with establishing a chat session.
Andalusian, I reviewed your history and it does appear you have encountered multiple problems establishing a successful chat session. You encountered problems establishing a chat session in both November 2020 and January 2021. For future interactions please use a different web browser, smartphone, or tablet to begin a chat session at https://helpx.adobe.com/contact.html.
If you are blocked from establishing a chat session, in multiple web browsers, then please review the settings for any installed security software that may be thwarting your ability to establish a secure chat session.