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Re: License cancellation

New Here ,
Jan 19, 2021

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Hi shena 

It is impossible to cancel my In-Design License!!!

I do not want to renew it when it runs our in May 2021

Please i need a support person to help with this, the Adobe account platform is so bad designed if you need help.

Regards Lene 

 

Do not sent me the video on how to change your plan it does NOT work on my account have tried many times 

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1 Correct Answer

Adobe Employee , Jan 20, 2021
Dov Isaacs Adobe Employee , Jan 20, 2021
These communities are not Adobe Customer Support.   For subscription issues, contact Adobe directly by phone per https://helpx.adobe.com/contact/phone.html. Make sure you immediately request a case number from the agent you speak with. If the agent can't assist you, request to speak with a supervisor.  

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Adobe Community Professional ,
Jan 19, 2021

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Hello @leneg99589757,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Participant ,
Jan 20, 2021

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Look the way I see it, it is your money and your bank account. 😂 Contact your bank and make sure any adobe payments are stopped. They seem to care more about taking money in than anything else.

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Participant ,
Jan 20, 2021

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Any "issues" with adobe can then be dealt with later.

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Adobe Employee ,
Jan 20, 2021

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Absolutely wrong advice if one has not simply requested subscription cancellation with Adobe first!!!

 

- Dov Isaacs, Principal Scientist, Adobe

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Adobe Employee ,
Jan 20, 2021

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These communities are not Adobe Customer Support.

 

For subscription issues, contact Adobe directly by phone per https://helpx.adobe.com/contact/phone.html. Make sure you immediately request a case number from the agent you speak with. If the agent can't assist you, request to speak with a supervisor.

 
- Dov Isaacs, Principal Scientist, Adobe

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