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Really need help here and there is no email contact, nothing on Adobe

New Here ,
Apr 18, 2020

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My son is a college student. He used his student email to purchase the subsciption for ALL APPS. I used my card but there is nothing showing up in his account that it was purchased but its showing up whenever I log into my bank. I don't know if he mistakened his student email or what but he didn't get a confirmation, nothing. Is there a moderator or somebody here who can help me get this corrected?

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Account management, Billing

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Really need help here and there is no email contact, nothing on Adobe

New Here ,
Apr 18, 2020

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My son is a college student. He used his student email to purchase the subsciption for ALL APPS. I used my card but there is nothing showing up in his account that it was purchased but its showing up whenever I log into my bank. I don't know if he mistakened his student email or what but he didn't get a confirmation, nothing. Is there a moderator or somebody here who can help me get this corrected?

Topics

Account management, Billing

Views

84

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Apr 18, 2020 0
Adobe Community Professional ,
Apr 18, 2020

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Please log-in below with the PAID Adobe ID and password your son used to enroll in Creative Cloud.
https://account.adobe.com/profile


If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 18, 2020 0
New Here ,
Apr 18, 2020

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This is what it shows under Order History...So, I don't know what is going on but its showing up in my bank account...

 

"We didn’t find any orders associated with your account."

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Apr 18, 2020 0
Adobe Community Professional ,
Apr 18, 2020

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Only your son knows which e-mail address and password he used.  This user-to-user forum cannot help you with billing or account log-in problems.  Call Adobe support by phone during normal business hours, M-F.  Phone numbers vary by region so I can't be more specific than that.  Or reach out via online chat. See link below for contact options.

https://helpx.adobe.com/contact/what-contact-options.html

 

Nancy O'Shea, ACP
Alt-Web.com

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Apr 18, 2020 0
Most Valuable Participant ,
Apr 18, 2020

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You need to contact support... NOTE that wait times are long due to fewer people working due to the virus

 

https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Apr 18, 2020 0
New Here ,
Apr 18, 2020

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It seems like he must've mispelled the email address or he forgot which email he has used. Kindly contact Adobe chat/call support and they will manage to find the account with billing information. 

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Apr 18, 2020 0