Received a license from my school to be able to work on assignments at home, does not work

Community Beginner ,
Mar 28, 2020

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My school, RIT, has enabled licenses given by Adobe so I can work on photoshop assignments at home. I followed a guide given to enable that license, but it doesn't have seemed to work. On the Creative Cloud Desktop App and the website it says my plan still does not include it and asks to me pay to when I open up photoshop. 

 

If  I am on the Web Creative Cloud Home page, it does say Photoshop is included in my plan, but no where else. I need to complete an assigment very soon and this is preventing me.

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Account management, Activation, Creative Cloud

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Adobe Community Professional ,
Mar 28, 2020

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Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud+ all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

1. Open CC Desktop App.

2. Click the gear icon > General tab > Settings.  Select "Always keep Creative Cloud up to date."

3. Click on your Avatar (top right image).

4. Sign-out of Creative Cloud.

5. Close all apps.

6. Restart your computer.

7. Open CC Desktop app.

8. Click your Avatar.

9. Sign-in with the paid ID and password your school told you to use.

 

Post back if you need more help.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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jep7453 AUTHOR
Community Beginner ,
Mar 28, 2020

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I did all those steps and still am met with this message.photoshop.PNG

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Adobe Community Professional ,
Mar 28, 2020

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Are you signed in with a PAID Creative Cloud plan and not a free plan?

 

Please log-in to your account below to confirm account status is active.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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jep7453 AUTHOR
Community Beginner ,
Mar 28, 2020

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Looking there it says I have the plan previous to COVID-19 which did not include photoshop.

 

However in another spot it does say I have Photoshop included in my plan.Cloud.PNGPlan.PNG

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Adobe Community Professional ,
Mar 28, 2020

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What happens when you click on Get Desktop App in 2nd screenshot?

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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jep7453 AUTHOR
Community Beginner ,
Mar 28, 2020

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It just takes me to the apps page of Creative Cloud web to install it and if I click install it just opens the Desktop app because I already have photoshop installed.

 

On the Cloud Desktop app it says it says all of the apss are included in my subscription though.

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jane-e LATEST
Adobe Community Professional ,
Mar 28, 2020

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What did your school's IT department say when you told them?

 

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