Received e-mail about trial expiring, even though I have a paid account

New Here ,
Oct 04, 2020 Oct 04, 2020

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Hi,

 

I have an All-Apps subscription. Last week I uninstalled Premiere Pro and re-installed a slightly older version through the Creative Cloud desktop app (went from 14.4 to 14.3) because I was having issues with running it on my computer. 

 

Fast forward a week to yesterday, and I receive an e-mail that my trail period for Premiere Pro is ending soon. The e-mail reads: 'hopefully you enjoyed the trial version of Adobe Premiere Pro CC. Upgrade to a Single-App or All-Apps subscription today to keep bringing your creative ideas to live', and a button reading 'join now'.

 

This is weird because when I downloaded Premiere last week I didn't get any messages about that this was a trial. And what was especially weird is that this e-mail was sent to an e-mail adres I don't use for my adobe account anymore (I changed the e-mail adres I use for this account about a year ago).

When I go looking in my account settings, desktop app, or in Premiere itself, I don't find any more info about supposedly using a trial version of this app.

 

So I'm wondering, why did I get this e-mail? Specifically, why did I get this e-mail on an adres that is not connected to an adobe account anymore? I tried to sign in with my old adres just now, to check. I got an error saying that the adres is not connected to anything. 

 

Thanks.

 

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 04, 2020 Oct 04, 2020
How many Adobe IDs do you have? Are you logged-in to Creative Cloud desktop app with the current PAID ID and password?   1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your plan is what you think it should be. https://account.adobe.com/plans2. If you still need help, scroll down to Contact Adobe on the same page. 3. Click the chat icon. Online chat is available in English 24/7.4. In the chat box, type AGENT followed...

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Adobe Community Professional ,
Oct 04, 2020 Oct 04, 2020

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How many Adobe IDs do you have?

Are you logged-in to Creative Cloud desktop app with the current PAID ID and password?

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your plan is what you think it should be.
https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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