recieving continuous verification codes I didn’t request

New Here ,
Apr 30, 2020 Apr 30, 2020

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Over the last 5 days I have received no less than 79 verification codes that I did not ask for. Most in the middle of the night. I assume someone is attempting to log into my adobe account (can't imagine why) or there is a glitch somewhere. I have reached out to Adobe support but it hasn't been remedied. Is anyone else having this issue? 

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Bug, Community Information

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Adobe Community Professional ,
Apr 30, 2020 Apr 30, 2020

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Try changing your password.

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Most Valuable Participant ,
Apr 30, 2020 Apr 30, 2020

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Changing the password won't help, Peru Bob, so far as I can see as you get verification codes when trying to log on without it. The number is so high, and the fact it's at night, I wonder if someone is just doing this to annoy you.

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LEGEND ,
May 03, 2020 May 03, 2020

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Actually this post has nothing to do with getting Help Using this forum system so I am moving it to the Get Started forum.

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Adobe Community Professional ,
May 03, 2020 May 03, 2020

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Sounds like a persistent robot has your ID and is trying to crack your password.  I hope you use a very strong password -- 10+ alpha-numeric characters, upper & lower case and Two-step verification. Please log-in to your account below.
https://account.adobe.com/security

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 04, 2020 Jul 04, 2020

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Best thing you can do is change your password and have a two-step vertification. Think someone was trying to get into my account.

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New Here ,
Aug 30, 2020 Aug 30, 2020

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I'm having the same problem. I just recently set up a new ebook reader and had to change my Adobe pw, now I keep getting the codes texted to me. I'm not requesting them either. Why?  

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New Here ,
Sep 24, 2020 Sep 24, 2020

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Having the same issue here. I changed email and password but I still get the text messages. I got in touch with Adobe via chat, but the support guy didn't understand what the problem was and wanted to turn my 2 steps verification off...crazy.

 

What should we do Adobe?

 

Thank you

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New Here ,
Apr 04, 2021 Apr 04, 2021

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I'm getting the same thing: multiple requests to input my phone number for verifications I did not request. changing my password now. Adobe needs to fix this problem.

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Hello I keep on receiving codes please help it's not the password is the problem because you need the code before you login so please fix this and if it doesn't stop I will delete my account 

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New Here ,
Apr 10, 2021 Apr 10, 2021

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I am also getting constant emails about a verification code I am not requesting. No idea why.

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New Here ,
Apr 11, 2021 Apr 11, 2021

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Change your email address that work for me

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