Redemption code lost

New Here ,
Feb 06, 2021 Feb 06, 2021

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Purchased Lightroom 6 at best buy in 2017, I had it installed on my last computer that died on me. The CD envelope that had the redeem code on had been lost. I have gone through Adobe help center and they will not help me, I even sent them a photo of the CD (at their request). The next day the case was closed. I reopened a case still seeking help. Two days later they closed the case. I cannot install Lightroom 6 on my New computer with out the code. Can someone please let me know where I can go for help?

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

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correct answers 2 Correct Answers

Most Valuable Participant , Feb 06, 2021 Feb 06, 2021
You use a redemption code ONCE to be given a serial number, and it is up to you to keep that serial number safe   Try here https://account.adobe.com/products 

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Most Valuable Participant , Feb 07, 2021 Feb 07, 2021
You can't install software with a redemption code! You need the serial number. But the basic answer - if you don't keep your valuable stuff safe - is that you lose it. Ford won't replace your car if you forgot where you parked it...

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Most Valuable Participant ,
Feb 06, 2021 Feb 06, 2021

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You use a redemption code ONCE to be given a serial number, and it is up to you to keep that serial number safe

 

Try here https://account.adobe.com/products 

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Most Valuable Participant ,
Feb 07, 2021 Feb 07, 2021

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You can't install software with a redemption code! You need the serial number. But the basic answer - if you don't keep your valuable stuff safe - is that you lose it. Ford won't replace your car if you forgot where you parked it...

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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