Reduction of Fees during Covid 19

Community Beginner ,
Apr 15, 2020 Apr 15, 2020

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Hi, I've been using Adobe products for over 20 years and have been a subscriber to the cloud for the last 3-4 years.

 

My package costs almost £50 a month.

 

I've not had any work since Lockdown and have no work on the horizon.

 

How about Adobe helps out existing faithful customers during these difficult times by either waiving our subscription fees, charging us the student fee or at least giving us the 39% reduction that you're currently offering to NEW users.

 

Please show some goodwill in these difficult times.

 

Gary Brady

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Account management, Billing, Creative Cloud

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Community Beginner , Apr 18, 2020 Apr 18, 2020
Hi everybody... I spoke to adobe customer care via the online service and they've agreed to help me for 3 months, Thanks for your advice and help during these trying times. Also... the service provided by Adobe was very quick and efficient.Take Care and Stay SafeGaryx

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Adobe Community Professional ,
Apr 15, 2020 Apr 15, 2020

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If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Community Beginner ,
Apr 18, 2020 Apr 18, 2020

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Thanks Linsims. Best way to contact customer care?

 

Kevin

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Adobe Community Professional ,
Apr 18, 2020 Apr 18, 2020

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Adobe Community Professional ,
Apr 15, 2020 Apr 15, 2020

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Adobe's response to Covid-19

 

Adobe enables distance learning globally...

 

FREE access to Adobe Connect (web conferencing software) for 90 days.

 

Special Customer Programs

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 18, 2020 Apr 18, 2020

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Hi everybody... I spoke to adobe customer care via the online service and they've agreed to help me for 3 months, Thanks for your advice and help during these trying times. 

Also... the service provided by Adobe was very quick and efficient.

Take Care and Stay Safe

Gary

x

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