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Good morning, for several years I have regularly paid an Adobe Creative Cloud Photography plan (20 GB).
Some time ago I received a free code for Lightroom 1 TB, which I naively activated. When I tried to cancel this second plan, the option did not appear.
So I forgot about it. I hadn't entered my credit card. So yesterday I got an email saying that the plan had expired and, since I hadn't put my credit card in, it was turned off.
There was still no option to cancel the plan in the user account. The only solution was to insert the credit card. And immediately I was billed for the new plan, which I then deactivated (now the option was visible). So I was also billed for the cancellation fee.
The absurd thing is that I already pay for another plan that contains Lightroom, even if with less space available on the cloud.
The system doesn't seem very transparent to me.
Now the question: is there the possibility to ask for a refund for a plan that I never wanted, that I couldn't deactivate because the system didn't allow me and that I was billed even though I never used it?
The other plan, of course, is always on and I want to keep it.
Thank you all for an eventual answer.
Best regards
bubeli78
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