refund

New Here ,
Sep 19, 2020

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Adobe will not refund my money, they have been taking money for 4 months and it has taken over 60 pounds after I thought cancelled my subscription that i subbed for without even trying to. and did not receive an email for even before that. it has been taking money for 4 months for a product i havent even used one time. The person i was speaking to kept shoving offers in my face and other offers to keep me staying even after saying i am in bad position with money right now and i really need it. then they offered to refund the latest it took money (so one of those 4 months) which was not kind. which just seemed like they were sick of it and just wanted to get rid of me which was upsetting. the customer service was not the best and i want to know if theres a way to get a full refund. as adobe never let me receive an email after i thought positively that i had cancelled the sub months ago which seem to of not happened.

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Most Valuable Participant ,
Sep 19, 2020

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>subbed for without even trying to

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LinSims LATEST
Adobe Community Professional ,
Sep 21, 2020

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Moving to Account, Payment, & Plan, which is the appropriate location for this post.

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