refund

New Here ,
Feb 08, 2021

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Hello!
I bouth 1 month subscription last month for Adobe XD. 
I have finished my task. And forgot to cancelt subscription plan. Yesterday Adobe charged monthly payment. I just read I have 14 days to get refund. 

I have already canceled my subsription. How do I refund already paid money for this month? 

Thank you

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Account management, Billing

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2 Correct Answers

Most Valuable Participant , Feb 08, 2021
John T Smith Most Valuable Participant , Feb 08, 2021
If you bought a true MONTHLY subscription you may cancel at the end of any subscription month   If you bought an ANNUAL subscription with monthly payments you will now pay 1/2 of the remaining balance to cancel early   SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222

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Adobe Community Professional , Feb 08, 2021
kglad Adobe Community Professional , Feb 08, 2021
it should be issued within 2 business days after you cancelled.    if not, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.htmlclick contact us (in the lower right)   in the chat field, type AGENTbe patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Feb 08, 2021

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it should be issued within 2 business days after you cancelled. 

 

if not, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)

kglad_0-1612794772652.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Feb 09, 2021

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I didn't know how to contact customer support. This icon really helped me. Thank you very much.

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kglad LATEST
Adobe Community Professional ,
Feb 09, 2021

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you're welcome.

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Most Valuable Participant ,
Feb 08, 2021

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If you bought a true MONTHLY subscription you may cancel at the end of any subscription month

 

If you bought an ANNUAL subscription with monthly payments you will now pay 1/2 of the remaining balance to cancel early

 

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/...

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