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Regarding of billing issues

New Here ,
Apr 16, 2020

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I just received mail regarding of 'unable to bill you - order no is 13204405210'

 

This is the product i purchased "Acrobat Pro DC with services (one year, prepaid)" on 24/03/2019 and order no is 13204405210 for Rs. 14,358.24/-. Due to some personel reasons i changed my credit card details and that's why i couldn't renew (auto renew) my adobe subscrption. 

 

On 09-April-2020  i renewed the same product with new credit card and the order no is ADD047905031IN. It's annual plan, but i choose to paid monthly. i updated my CC details in Adobe account. 

 

But i am  getting repeated mails from adobe regarding of 'unable to bill'. Please update my account or subscrption details from your end.

 

Thank You.

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Billing

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Regarding of billing issues

New Here ,
Apr 16, 2020

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I just received mail regarding of 'unable to bill you - order no is 13204405210'

 

This is the product i purchased "Acrobat Pro DC with services (one year, prepaid)" on 24/03/2019 and order no is 13204405210 for Rs. 14,358.24/-. Due to some personel reasons i changed my credit card details and that's why i couldn't renew (auto renew) my adobe subscrption. 

 

On 09-April-2020  i renewed the same product with new credit card and the order no is ADD047905031IN. It's annual plan, but i choose to paid monthly. i updated my CC details in Adobe account. 

 

But i am  getting repeated mails from adobe regarding of 'unable to bill'. Please update my account or subscrption details from your end.

 

Thank You.

Topics

Billing

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60

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Adobe Community Professional ,
Apr 16, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

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New Here ,
Apr 16, 2020

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Thank You.

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