Remove unused payment method

New Here ,
Jan 03, 2021

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I have an ongoing create cloud subscription.

 

I have multiple payments methods. I want to remove the one that are not used. I can't find any way to contact Adobe.

 

How can I proceed?

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Account management, Billing

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1 Correct Answer

Adobe Community Professional , Jan 03, 2021
Manan Joshi Adobe Community Professional , Jan 03, 2021
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

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Adobe Community Professional ,
Jan 03, 2021

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To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Jan 03, 2021

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Indeed, I had to disable all content blockers in order for the chat buble to appear.

 

I had my issue resolved with the support, thanks for the help.

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LEGEND ,
Jan 03, 2021

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Go into your actual Account on the main Adobe websit. Click the  Manage Your Account button and then on the page that comes up click the View Plan Details.

 

On that page you will see the section to Add payment method. Click that and you should be able to Remove old or unused payment methods.

 

 

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angristan AUTHOR LATEST
New Here ,
Jan 03, 2021

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I am only able to edit payment methods, not remove them. The support was able to remove my old card.

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