Good day! I have an annual subscription with monthly payments. This month received a notice that there's a problem with my preferred payment method and Adobe wasn't able to bill me. I followed the steps as instructed by Adobe Support and updated my billing details. I also checked with my bank and all is clear on their end. After the update, I recieved an email that my order was "cancelled in error". I repeated the same steps again the next day and the order still didn't pushed tthrough.
Any assistance and clarification on this matter is much appreciated. Thank you!
Hello @Jaykee Evang, Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan