Renew your subscription

New Here ,
Jan 06, 2020 Jan 06, 2020

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Hi I need to know how to solve an issue with my subscription, the authomatic renewal was due december 18th but my bank had me a renew of my credit card so the charge did not happened, since january 4th I can not access my programs, today had my credit card info updated but the programs still not work.

What I need to do?

 

Thanks

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Activation, Billing

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 06, 2020 Jan 06, 2020
Sign-in to your account below.  It's possible your subscription was cancelled for lack of payment. https://account.adobe.com/plans Scroll down to Contact Support button on the same page.  

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Most Valuable Participant ,
Jan 06, 2020 Jan 06, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Jan 06, 2020 Jan 06, 2020

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Sign-in to your account below.  It's possible your subscription was cancelled for lack of payment.

https://account.adobe.com/plans

Scroll down to Contact Support button on the same page.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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