Repeat deduction

New Here ,
Nov 28, 2020

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I subscribed to the trial version of ADOBE ACROBAT DC PRO, but my account was deducted twice for $NT483 on October 16th. I need help with the extra deducted $NT483.

thanks so much


appreciated

hauichupai

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LEGEND ,
Nov 28, 2020

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Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.

Trials for any Adobe software are only for 7 days. After that your CC will be charged.


I hope this helps. Best of luck to you.

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Most Valuable Participant ,
Nov 28, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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