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return the money

New Here ,
Feb 16, 2020

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I need a refund for the product. I was charged money, but I didn't use the product. 

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Account management, Creative Cloud, New user

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return the money

New Here ,
Feb 16, 2020

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I need a refund for the product. I was charged money, but I didn't use the product. 

Topics

Account management, Creative Cloud, New user

Views

118

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Feb 16, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Feb 16, 2020

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After 7 days, a trial converts to a paid subscription regardless of whether you used it or not.  It's automatic when you download and install the software. 

 

Nancy O'Shea, ACP
Alt-Web.com

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