Roll multiple plans into All Apps

Community Beginner ,
Apr 07, 2021 Apr 07, 2021

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Hi, I have three individual plans, InDesign, Photoshop, and Acrobat Pro. I want to consolidate them into one plan, so I upgraded InDesign to All Plans. For some reason I thought it would automatically roll the three plans into one, but now I have two redundant plans that I can't cancel without having to pay a fee. 

 

I'm not cancelling, I'm upgrading! What do I need to do to roll the plans into one?

 

Thanks!

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Account management, Billing

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Most Valuable Participant ,
Apr 07, 2021 Apr 07, 2021

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Did you do this? Manage your cloud plan https://helpx.adobe.com/manage-account.html (including changing)

 

Now, This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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