Saying my "trial" ended when I paid like normal this month

[Emily5C6A]

Hi there, 

I just opened up PS again after not using it for a few days, and it's telling me my trial period ended and I need to start paying for PS. However I've been paying $30 a month for it for a while, and when I check my bank account it was just charged on the 13th. I can't figure out why this is or what to do about it. Any help would be appreciated. Thanks!

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

then, if your subscription shows it's active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[Emily5C6A]

It doesn't include PS under my subscription, which I don't understand because it used to be, and I haven't done anything to change it. PS is updated.

[Emily5C6A]

Here's a screenshot of my notification of payment: 

[Emily5C6A]

This has happened once before, I think I just bit the bullet and paid the additional $30 last time to restart it, but I can't afford to do that again. I'm on a school email so I can't directly contact support unless I go through an administrator, and they're closed because it's the weekend.

[Emily5C6A]

At this point I just want to cancel it, but the manage my plan button doesn't even exist under my account right now because it says there's a problem with my payment. I was going to continue using Adobe products but at this point it's not worth it to have to deal with this every so many months, this is extremely frustrating and poor system design. I've seen many instances of people saying the same and having nightmare scenarios where they couldn't cancel a plan or were charged a huge cancellation fee they didn't know about.

[kglad]

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, or there's a subscription error, contact adobe via chat by using a browser that allows popups and cookies during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human