Saying my "trial" ended when I paid like normal this month

New Here ,
Oct 17, 2020 Oct 17, 2020

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Hi there, 

I just opened up PS again after not using it for a few days, and it's telling me my trial period ended and I need to start paying for PS. However I've been paying $30 a month for it for a while, and when I check my bank account it was just charged on the 13th. I can't figure out why this is or what to do about it. Any help would be appreciated. Thanks!

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Account management, Billing

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 17, 2020 Oct 17, 2020
check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com   then, if your subscription shows it's active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Adobe Community Professional ,
Oct 17, 2020 Oct 17, 2020

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then, if your subscription shows it's active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Oct 17, 2020 Oct 17, 2020

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It doesn't include PS under my subscription, which I don't understand because it used to be, and I haven't done anything to change it. PS is updated.

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New Here ,
Oct 17, 2020 Oct 17, 2020

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Here's a screenshot of my notification of payment: adobe payment1.png

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New Here ,
Oct 17, 2020 Oct 17, 2020

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This has happened once before, I think I just bit the bullet and paid the additional $30 last time to restart it, but I can't afford to do that again. I'm on a school email so I can't directly contact support unless I go through an administrator, and they're closed because it's the weekend.

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New Here ,
Oct 17, 2020 Oct 17, 2020

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At this point I just want to cancel it, but the manage my plan button doesn't even exist under my account right now because it says there's a problem with my payment. I was going to continue using Adobe products but at this point it's not worth it to have to deal with this every so many months, this is extremely frustrating and poor system design. I've seen many instances of people saying the same and having nightmare scenarios where they couldn't cancel a plan or were charged a huge cancellation fee they didn't know about.

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Adobe Community Professional ,
Oct 17, 2020 Oct 17, 2020

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check https://helpx.adobe.com/manage-account/using/cancel-subscription.html


p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, or there's a subscription error, contact adobe via chat by using a browser that allows popups and cookies during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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