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Says I cannot manage apps

New Here ,
Jun 05, 2020

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I have a MacBook provided by my school. I just graduated and had to wipe the provided adobe programs due they use to provide. I removed them from my computer and then purchased illustrator on my own with a new unaffiliated account on adobe creative cloud but it says that I don't have access to these applications. I've tried to go into the OBEE file under adobe like some have suggested to change the configuration but I don't have a serviceconfig.xml file. Someone suggested to remove all the files from this folder and restart so I did that and it is still not giving me access. What do I do? I paid for the illustrator but I can't even use it!

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Says I cannot manage apps

New Here ,
Jun 05, 2020

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I have a MacBook provided by my school. I just graduated and had to wipe the provided adobe programs due they use to provide. I removed them from my computer and then purchased illustrator on my own with a new unaffiliated account on adobe creative cloud but it says that I don't have access to these applications. I've tried to go into the OBEE file under adobe like some have suggested to change the configuration but I don't have a serviceconfig.xml file. Someone suggested to remove all the files from this folder and restart so I did that and it is still not giving me access. What do I do? I paid for the illustrator but I can't even use it!

Topics

Account management, Creative Cloud, File sync, New user

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617

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Adobe Community Professional ,
Jun 06, 2020

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TStollDesigns, Hello.
Please see this post as it may help.

https://community.adobe.com/t5/enterprise-teams/dont-t-have-access-to-manage-apps/m-p/10549337#M2432...


TkfY(ACP),JAPAN

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New Here ,
Jun 06, 2020

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I have tried all solutions on this post but there is no configuration application the OOBE file so they do not help me.

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Adobe Community Professional ,
Jun 06, 2020

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I think your problem is stated in the first sentence of your post. "Macbook PROVIDED by my SCHOOL".

It seems your current computer is owned by the school that gave it to you.

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New Here ,
Jun 06, 2020

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Sorry I did not clarify they give you the laptop after you graduate as long as you remove the programs as you no longer have permission to use their liscensing. The laptop is mine.

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Adobe Community Professional ,
Jun 06, 2020

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Yeah HOW did you remove the programs?

 

As stated below use the CC Cleaner Tool to Wipe all Adobe software off your system then reinstall and Sign IN with your current, your OWN, Adobe ID.

 

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Adobe Community Professional ,
Jun 06, 2020

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Did you run the Adobe Cleaner tools to wipe old residual files off your system?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea, ACP
Alt-Web.com

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