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School Account says it has been deactivated

New Here ,
Mar 25, 2020

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Hello,

 

I am trying to login to my school account in order to use Illustrator and Indesign, but every time I try to login using my school email it says that this account has been deactivated. I have not deactivated this account, so I am just wondering how will I be able to get this account back or be able to create a different account with my school email. 

 

Thank you

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Account management, Creative Cloud, New user

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School Account says it has been deactivated

New Here ,
Mar 25, 2020

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Hello,

 

I am trying to login to my school account in order to use Illustrator and Indesign, but every time I try to login using my school email it says that this account has been deactivated. I have not deactivated this account, so I am just wondering how will I be able to get this account back or be able to create a different account with my school email. 

 

Thank you

Topics

Account management, Creative Cloud, New user

Views

305

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Mar 25, 2020

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Does your school allow you to use a school account at home?

 

Has your school account ever worked at home?

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Adobe Employee ,
Mar 25, 2020

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I am sorry, Macapilkington, but as John has mentioned, you will need to contact your school to determine how to login from home.  There is no memberships currently associated with the e-mail address you used to post to this public discussion forum.

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