Service miss use

New Here ,
Nov 06, 2020

Copy link to clipboard

Copied

I stopped the service because of miss use of the credit card information. 

My credit card account has been hacked and we tried to reach you several times to report this issue but I couldn’t due to your lack of customer service. I have bee facing a lot of issue with the programs and try to contact you several time b the issue happened again. Finally, I found that someone used my credit card inf.Please inform me how we can fix this problem because I can’t use this service if it is not secured.Thank you 

Views

65

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 06, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 06, 2020

Copy link to clipboard

Copied

6DD6AB67-9326-4B35-8DC5-6E550AA7D950.jpeg

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 06, 2020

Copy link to clipboard

Copied

I can't send anything on the chate.. I don't know why? I need an email to contact them. If you can send me an email I will appreciated. Thank you 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 06, 2020

Copy link to clipboard

Copied

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Nov 06, 2020

Copy link to clipboard

Copied

Adobe does not do support by email

 

See if you can find a number at https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Nov 08, 2020

Copy link to clipboard

Copied

You seemed to be able to type "hi"? Did it stop after those two letters?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 08, 2020

Copy link to clipboard

Copied

As in my previous reply, you need to type "Agent" into the chat box.

 

Chat and Agent.png

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 09, 2020

Copy link to clipboard

Copied

Nihad, I am sorry that you continue to encounter problems contacting our servers or establishing a chat session.  I show that you encountered additional connection errors when contacting us in July.

 

Please use a different computer, smartphone, or tablet to begin a chat session at https://helpx.adobe.com/contact.html.  You can also use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel the membership.  

 

If you are encountering problems establishing a chat session, then I would fully expect that you would also have problems accessing secure forms.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more