Sign out of one of the devices to continue

Explorer ,
Nov 24, 2020

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[Image with email removed by moderator for your protection.  This is a public forum]

This notice does not apply to me and I can't get to ANY Adobe product.  I am not exceeding any device limit.

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Account management

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Adobe Community Professional ,
Nov 24, 2020

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click the account management link or use https://accounts.adobe.com to manage your activated computers.

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Pekeris AUTHOR
Explorer ,
Dec 02, 2020

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I went to my account management link but couldn't find where to manage my activated computers.

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Adobe Community Professional ,
Dec 02, 2020

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from the account page click view plan details:

 

 

Screenshot - 12_2_2020 , 6_28_46 AM.png

 

at the bottom of the plan details page are your activated computers with an option to deactivate:

 

Screenshot - 12_2_2020 , 6_28_16 AM.png

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Pekeris AUTHOR
Explorer ,
Dec 02, 2020

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2020-12-02_9-55-30.jpg

I have only two computers using Adobe Apps.  Still have the problem.

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Adobe Community Professional ,
Dec 02, 2020

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well, deactivate both and then sign in on the problematic computer.

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Pekeris AUTHOR
Explorer ,
Dec 02, 2020

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kglad,

It worked, thank you!!!!!!!!

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kglad LATEST
Adobe Community Professional ,
Dec 02, 2020

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you're welcome 

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Most Valuable Participant ,
Dec 02, 2020

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What happens if you just click to Sign out of All - since that should make no difference to you if you aren't exceeding the limit?

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Pekeris AUTHOR
Explorer ,
Dec 02, 2020

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Where do I click to Sign out of All.  This is the second reply that refers to nothing that is on my account page.

 

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Most Valuable Participant ,
Dec 02, 2020

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No, I wasn't talking about your account page. When you try to run CC or a CC app you should get a list of devices, you can choose one, or choose all. If you don't get that, please post a screen shot of your unexpected message (mask out personal info!!)

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Pekeris AUTHOR
Explorer ,
Dec 02, 2020

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2020-12-02_9-09-49.jpg

No devices listed.

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