Son would like a refund, please

[dommywaddle]

My 11 year old son got a laptop for Christmas. He set up a bank account for his Christmas money. 

Thrilled with the possibilities of this he signed up for a free trial of Adobe Photoshop. Six days later he decided he didn't want it and cancelled it.

Turns out he didn't cancel it right and his bank account was debited by £19.97. That's quite a lot when your pocket money is £3.50 a week. 

He insists he cancelled Photoshop but Adobe doesn't seem to think so. He's now worried that further instalments will be taken out of his account despite his bank assuring him it will not happen. 

Given Adobe has assets of almost $20 billion it would be a nice gesture if they could accept this as a youthful mistake and refund my son his money.

[John T Smith]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[dommywaddle]

Many thanks. I will do that.

[dommywaddle]

It's all sorted. Thanks, John.