Hello - in December 2018 I took advantage of an amazon promotion for an annual Creative Cloud Photography Plan code. Last year I didn't have much time for photography so never used it (and indeed couldn't find the physical card until last week) and noticed the same promo was running in December 2019 so again took advantage.
In an effort to galvanise myself I redeemed the 2018 Code and then sought to stack the 2019 Code on top of that (so as to avoid losing it again this year!) with my anticipation being that I'd have a subscription through to January 5, 2022. Both codes were accepted but my account is still showing an expiry of January 5, 2021.
Sandhya on Adobe's online chat advises as follows:
"As i have checked you have applied for both redemption code and the other redemption code will be automatically updated next year however, If you want i can send you the confirmation email about the same."
I remain a little sceptical about this and fear I'll have an argument next January (by which time the amazon return window will have closed). Has anyone had a similar issue?