Still being charged after cancellation

[Kristina5C16]

I signed up for the annual monthly subscription for Photoshop last year. I called to cancel a few months after subscribing because my computer crashed and i no longer needed photoshop. They said if I cancelled then I would be charged and to call back later to cancel, but gave me 3 months free to offset the cost. When I called back to cancel 3 months later when I was told to, I was told it was canceled and never thought anymore of it. Now, almost a year later, I realized that I'm still getting charged every month. I looked on my online account and it still says that I have a subscription. I used chat a little bit ago to ask why and was basically not given an answer as to why and my option was to get 3 months free because I haven't fulfilled my 6 months since the subscription renewed. It never should have renewed in the first place and should have been cancelled last year! Who do I contact to find out why and get a reimbursement for everything I've been charged for a product I never use?? So far the customer service is horrible! What can I do?

[Peru Bob · Accepted solution]

I'm sorry, but Adobe Customer Service is the only place to resolve that:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

[Peru Bob]

I've moved this  to the Account, Payment, & Plan forum.