Still charged on my company account I left, and there is no way to unsubscribe

New Here ,
Aug 19, 2020 Aug 19, 2020

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I was using Adobe creative cloud with my company email address (with G suite OAuth). And things happened and I was let go from the company.

 

Now my Gsuite account was almost immediately deactivated there is no way for me to use that OAuth to log back in and unsubscribe. Adobe is charging me $9.99 every month for nothing ever since I left.

 

Is there any way to stop this charge? 

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Account management, Billing

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correct answers 1 Correct Answer

Most Valuable Participant , Aug 19, 2020 Aug 19, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Most Valuable Participant ,
Aug 19, 2020 Aug 19, 2020

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You must contact Adobe via chat or phone. Nobody in the forum can help. Some will pretend to though. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Most Valuable Participant ,
Aug 19, 2020 Aug 19, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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