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Still no PayPal payment option for Substance

Community Beginner ,
Mar 27, 2021 Mar 27, 2021

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Why isn't there a paypal payment option for substance in Germany yet? It is really stupid that you offer PayPal as a payment option for all of your products just not for the substance subscription yet.

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 29, 2021 Mar 29, 2021
This forum has nothing to do with Adobe Substance. The Substance forums are here : https://forum.substance3d.com/   Dave

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Most Valuable Participant ,
Mar 28, 2021 Mar 28, 2021

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This is a public forum, not Adobe management

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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to say that don't say anything

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Most Valuable Participant ,
Mar 28, 2021 Mar 28, 2021

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I am saying that nobody here has anything to do with Adobe management or payment options

 

Send a letter to the address I posted if you want to contact Adobe management

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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I know, but the way you put it kind of sounded disrespectful because anyone who knows how to create an account here in this forum should be also more than able to find a support address, but my goal here wasn't to let them know because they already do, people have been complaining about this for years already, my goal was to make some more noise and also see if someone knew an alternative way to pay the subscription plan since credit cards aren't that popular everywhere as adobe might think.

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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quote

to say that don't say anything


By @oonabe

John was just informing you that you are on a public, peer to peer forum.  You are not addressing Adobe here.

Please be more respectful of those here trying to help other users.

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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thanks but he didn't sound respectful to me in the first place, of course I know this is a public forum but one about adobe support and I think using it is one of the many ways to let adobe know that users are unhappy about something, the same way I should have understood what he meant with his answer he could have understood what I meant with my first message, so I hope that respectful idea is meant to both of us

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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Maybe your local country or region won't allow PayPal to be used for Substance subscriptions yet. I don't know the reason. 

 

Contact Adobe support directly and ask them what payment options are available.

https://helpx.adobe.com/contact/phone.html

 

Goodbye & good luck!  

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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thanks, actually I already have a subscription with adobe cc in this same country, so for some reason they didn't add that payment method to the substance subscription plan. When I wrote this I was already pretty sure that they are aware of this and only wanted to use the forum to make some more noise because people have been complaining about the lack of flexibitlity with substance payment methods for years and unfortunately nothing happened... anyways, thanks for your answer 🙂

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Most Valuable Participant ,
Mar 28, 2021 Mar 28, 2021

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>use the forum to make some more noise

 

Which does absolutely NOTHING to tell Adobe management what you want

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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This forum has nothing to do with Adobe Substance.

The Substance forums are here : https://forum.substance3d.com/

 

Dave

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