Still waiting for my REFUND!!!

New Here ,
Jan 22, 2021

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I have already canceled my subscription and it's been a number of days, but still, I am not able to get my REFUND!

 

Please issue my REFUND ASAP!!!

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Adobe Community Professional ,
Jan 22, 2021

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Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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New Here ,
Jan 22, 2021

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I am not able to find any EMAIL ID where I can send an email to get my
REFUND

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Most Valuable Participant ,
Jan 22, 2021

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Adobe does not use email... do as LinSims said

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Adobe Community Professional ,
Jan 22, 2021

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Banks don't work that way.  I would NOT expect to see a refund on my credit card statement for at least 1 month.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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