Strange e-mail to me

[#1]

Hi,

you have send this message attached to my husband's e-mail. My husband Kari Niemelainen has passed away on December 2019. I don't know what to do with this. I don't have any usename nor password to his account. What shoud I do?

Yours,

Erja Niemelainen

Kari, your subscription payment is due.
	We discovered a billing issue on 20.01.2020. Please review and update your payment details in Adobe Account Management:
	Go to your account

	Your subscription
	There’s an issue with your payment details for:
	PLAN   PRICE Photography plan (20GB) Annual Plan, Paid Monthly   €9,99/mo
	Subtotal: €9,99/mo
	Tax/VAT: €2,40/mo
	DUE: €12,39/mo

[#2]

Hi,

you have send this message attached to my husband's e-mail. My husband Kari Niemelainen has passed away on December 2019. I don't know what to do with this. I don't have any usename nor password to his account. What shoud I do?

Yours,

Erja Niemelainen

Kari, your subscription payment is due.
	We discovered a billing issue on 20.01.2020. Please review and update your payment details in Adobe Account Management:
	Go to your account

	Your subscription
	There’s an issue with your payment details for:
	PLAN   PRICE Photography plan (20GB) Annual Plan, Paid Monthly   €9,99/mo
	Subtotal: €9,99/mo
	Tax/VAT: €2,40/mo
	DUE: €12,39/mo

[#3]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[#4 · Accepted solution]

I'm very sorry for your loss.  If you don't know the e-mail address and password your husband used to create his account, you should contact Adobe by phone to cancel his subscription.   Phone numbers vary by region.  Do a Google search, for Contact Adobe.