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Strange e-mail to me

New Here ,
Jan 20, 2020

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Hi,

you have send this message attached to my husband's e-mail. My husband Kari Niemelainen has passed away on December 2019. I don't know what to do with this. I don't have any usename nor password to his account. What shoud I do?

 

Yours,

Erja Niemelainen

 

Kari, your subscription payment is due. 
 We discovered a billing issue on 20.01.2020. Please review and update your payment details in Adobe Account Management: 
  

 

 Your subscription 
 
 
There’s an issue with your payment details for:
 
 
PLAN PRICE
Photography plan (20GB)
Annual Plan, Paid Monthly
 €9,99/mo
 
 Subtotal: €9,99/mo 
 Tax/VAT: €2,40/mo 
 DUE: €12,39/mo 
Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

I'm very sorry for your loss.  If you don't know the e-mail address and password your husband used to create his account, you should contact Adobe by phone to cancel his subscription.   Phone numbers vary by region.  Do a Google search, for Contact Adobe.

 

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Strange e-mail to me

New Here ,
Jan 20, 2020

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Hi,

you have send this message attached to my husband's e-mail. My husband Kari Niemelainen has passed away on December 2019. I don't know what to do with this. I don't have any usename nor password to his account. What shoud I do?

 

Yours,

Erja Niemelainen

 

Kari, your subscription payment is due. 
 We discovered a billing issue on 20.01.2020. Please review and update your payment details in Adobe Account Management: 
  

 

 Your subscription 
 
 
There’s an issue with your payment details for:
 
 
PLAN PRICE
Photography plan (20GB)
Annual Plan, Paid Monthly
 €9,99/mo
 
 Subtotal: €9,99/mo 
 Tax/VAT: €2,40/mo 
 DUE: €12,39/mo 
Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

I'm very sorry for your loss.  If you don't know the e-mail address and password your husband used to create his account, you should contact Adobe by phone to cancel his subscription.   Phone numbers vary by region.  Do a Google search, for Contact Adobe.

 

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Billing

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Most Valuable Participant ,
Jan 20, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Adobe Community Professional ,
Jan 20, 2020

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I'm very sorry for your loss.  If you don't know the e-mail address and password your husband used to create his account, you should contact Adobe by phone to cancel his subscription.   Phone numbers vary by region.  Do a Google search, for Contact Adobe.

 

Nancy O'Shea, ACP
Alt-Web.com

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