Student account still asking me to buy illustrator

New Here ,
Feb 27, 2021 Feb 27, 2021

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Hi, so today I started a new student account using my university email etc, however when I open creative cloud it is still telling me to buy illustrator and indesign even though they should be included? Please help!

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Adobe Community Professional ,
Feb 28, 2021 Feb 28, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

 

if it does, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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