Student annual plan not active on account

New Here ,
Mar 02, 2021 Mar 02, 2021

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I registered and paid for a student rate annual subscription to the creative cloud suite, but I did not get access to it not any confirmation email other than a paypal invoice.

 

When i log in to raise a ticket, i'm directed to my 'enterprise plan admin' as i signed up with my TAFE email address.

 

I've raised a paypal dispute, but would very much appreciate assistance on this matter from adobe.

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Account management, Billing

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1614696439487.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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