Student Memberships Issues

[#1]

Hello,

I was given a 6 month access thru my college, but then purshased a 1 year membershup via Student Buys.  I am using my school email for both the college membership and the purchased membership. Now I am not able to accesst the purchased products.  I am new to Adobe products and cant seem to find anytpye of support.  Any help, that anyone can provide is very much appreciated.

Thank you!

Monica 

[#2 · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[#3]

Hi John,

I appreciate your help and guidance.

Monica