Student plan went from 19.99 to 29.99 after promising a Renewal Rate of 19.99

Community Beginner ,
Jan 02, 2018 Jan 02, 2018

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I was sent THIS EMAIL that contradicted that verbiage and decided to continue!!!  I just noticed the over-charge ... this is NOT cool and I would have NOT renewed at the elevated price.  On top of this, now I CANNOT quit without paying half of the elevated yearly rate.  Please refund or continue at the promised rate.  Thanks ...

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Guide , Jan 02, 2018 Jan 02, 2018
The Terms and Conditions for Students and Teachers pricing  states that after the first year the price goes up to a standard subscription rate of US $29.99/month. Initially the first year annual membership is provided at reduced price of U$19.99/month. So the increase in charge is the correct price. Where you initially charged $19.99 a month back in September at the renewal time? Or immediately charged the $29.99?  I'd definitely recommend giving Adobe Customer Support a call / chat and ask for ...

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Guide ,
Jan 02, 2018 Jan 02, 2018

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The Terms and Conditions for Students and Teachers pricing  states that after the first year the price goes up to a standard subscription rate of US $29.99/month. Initially the first year annual membership is provided at reduced price of U$19.99/month. So the increase in charge is the correct price.
terms.png

Where you initially charged $19.99 a month back in September at the renewal time? Or immediately charged the $29.99?  I'd definitely recommend giving Adobe Customer Support a call / chat and ask for clarification. 

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Community Beginner ,
Jan 02, 2018 Jan 02, 2018

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I know what the original agreement says.  I think what you mean to say is that they sent me an email that convinced me to continue with the membership under false pretenses ...  I don't sit around all day calling every company to make sure they are charging me enough, haha ... especially when they send an email and reassure me that my rate is staying the same.  No one comes online to help via chat ... I tried 3 times ... terrible.

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New Here ,
Dec 14, 2018 Dec 14, 2018

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I just dealt with this also. I'm dissapointed that they think college students have $30 a month to spend on creative products. I forced to try making different apps, websites,  videos with other products now. It was unfair. It wasn't a warning for me either.

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Guide ,
Jan 02, 2018 Jan 02, 2018

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I noticed the Adobe site had a message on it that there were delays in responding to support queries. My best bet is that's caused by the holiday season and possible less staff on support.  I'm really sorry you've not been able to get through, and I agree with you that the email shouldn't have listed $19.99 indeed. Which is why I asked if you were charged $19.99 or $29.99 from September onwards.  Unfortunately your best bet is still to try and contact support. Let me know if you can't get through this week, and I'll see if I can get someone to follow-up by contacting them for you if possible (I'm only one of many volunteers helping out on forums, so don't have any means of helping you direct).

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New Here ,
Dec 13, 2018 Dec 13, 2018

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I know I'm late but for anyone having this problem: My student price was also increased but I spoke to an agent in the online chat and he was able to lower the price back down to the original $19.99 for another year. I have not been charged yet so fingers crossed he was actually able to do that.

I find it very deceiving and dishonest that Adobe is not more transparent about the price increase after one year. If he had not been able to do this I was ready to close my account with them.

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New Here ,
Jun 21, 2019 Jun 21, 2019

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I also wasn't informed about the change. It is now $50 Canadian dollars for me and I think that's ridiculous amount for STUDENT pricing

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Adobe Community Professional ,
Jun 21, 2019 Jun 21, 2019

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Just be grateful for any student discount.  Otherwise you would pay full price like everyone else does

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 21, 2019 Dec 21, 2019

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Well considering we are not yet professionals, not earning money from the work we do and have to learn said software to succeed in the industry I think student pricing is more than expected. 

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New Here ,
Apr 09, 2020 Apr 09, 2020

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I've had the same problem as well. Adobe is now charging me $73NZD which is around $45USD. I think it is completely unfair for students to pay this amount. Every month when this billing comes through it makes me want to move further and further away from Adobe and I now lean closer than ever to cheaper better options.

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Adobe Community Professional ,
Apr 10, 2020 Apr 10, 2020

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The pricing plan for students makes it clear that the regular student rate (which is still discounted from the normal subscription price) comes into effect after the first year. 

 

You can always try talking to Customer Care and see if they'd be willing to give you the even-more-discounted rate again. There's no guarantee that they will. Be aware that there are staffing shortages because of the pandemic so your wait times on chat or on the phone will likely be very, very long. 

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New Here ,
Dec 07, 2020 Dec 07, 2020

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I did not even receive an email stating that the subscription was moving on to a more expensive plan, nor a confirmation that my annual was coming to an end.  This is an outrage, Adobe has caught Students in a corporate trap with not a care in the world for any people apart from themselves. Anyone who believes otherwise is brainwashed. And there is nothing you can do apart from cancel but oh wait, the dreaded cancellation fee. 
I can't even find customer care, it just loops back to the same screen with the forums, it's like they avoid direct contact. I am definitely not looking in the right place. 

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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The Subscription and Cancellation terms page states: "Your subscription will automatically renew annually without notice until you cancel." for every single version of the subscription options.

 

It is your responsibility to know when your subscription ends, and that information can be found on either the Order History or Billing History pages of your account.

 

If you can't connect to the customer support chat (make sure all your script/ad/pop-up blockers are turned OFF), you can also find phone numbers to contact them here:

https://helpx.adobe.com/contact/phone.html

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