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Student puschase not working

New Here ,
Jan 24, 2020

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I purchased the student plan that says it includes all creative cloud apps for $19.99 a month. I used photoshop for 2 weeks or so and now it says that my free trial is up and do I want to puchase. WTF! My credit card has already been charge $19.99.

When I look at my account is says that I only have Adobe for enterprise which includes 6 useles apps. 

 

How do I get what I purchased? Or Cancel? 

My parents had the old version of Photoshop which can't be used any more. This company should be sued! 

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Account management, Activation, Billing, Creative Cloud

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Student puschase not working

New Here ,
Jan 24, 2020

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I purchased the student plan that says it includes all creative cloud apps for $19.99 a month. I used photoshop for 2 weeks or so and now it says that my free trial is up and do I want to puchase. WTF! My credit card has already been charge $19.99.

When I look at my account is says that I only have Adobe for enterprise which includes 6 useles apps. 

 

How do I get what I purchased? Or Cancel? 

My parents had the old version of Photoshop which can't be used any more. This company should be sued! 

Topics

Account management, Activation, Billing, Creative Cloud

Views

121

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 24, 2020

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Are you logged onto your computer with an admin rights? There may need to be some things installed that are being restricted. This has solved the issue for someone in a similar sitation to you , as below:
https://community.adobe.com/t5/get-started/student-creative-cloud-not-working/m-p/9229557#M396658

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